About me

Systems Support Engineer with 15+ years of experience operating at the intersection of users, infrastructure, and complex production environments.

Known for stabilizing messy systems, translating between technical and non-technical stakeholders, and maintaining reliability across diverse stacks—including Windows and Linux servers, virtualization, networking, cloud services, and containerized platforms.

Brings broad, real-world exposure across healthcare, finance, legal, manufacturing, education, MSPs, and nonprofits, with a strong bias toward calm, maintainable solutions over vendor lock-in or unnecessary complexity.

Currently leveraging deep operational experience to build open-source tooling that reduces infrastructure friction for individuals and small organizations—while continuing hands-on systems support work in production environments.

Explore my Projects page to see how I turn ideas into reality. With over 15 years of IT experience and an obsession with learning, I treat my home lab as a full-scale engineering playground—where I prototype new technologies, build production-grade stacks, and continuously push my skills toward advanced Systems Engineering and DevOps.

Resume

Experience

Download my resume here!

  1. Baxters North America

    IT Operations Analyst / Group Service Desk Analyst

    East Bernstadt, KY 2021 — 2025
    • Supported 1,000 Windows endpoints and global Azure AD users across sites in three countries.
    • Packaged and deployed over 20 applications using Intune / Autopilot; automated enrollment workflows.
    • Built Power Automate and SharePoint flows, eliminating around 6 hours/week of repetitive account work.
    • Authored global knowledge-base articles and tutorial videos to standardize Tier-1 resolutions and reduce escalation volume.
    • Maintained lab-based documentation and mirrored production configurations in a personal environment to test automation and deployment workflows.

  2. Brookwood Baptist Medical Center

    Senior Field Technician

    Birmingham, AL 2016 — 2021
    • Supported 2,000 clinical endpoints across a 600-bed hospital; provided Tier-2/3 support.
    • Recovered and extended life-cycle of 10 digital-signage systems using Ubuntu and custom browser automation, avoiding $7,000 in hardware replacement costs.
    • Developed diagnostic scripts and visual guides, reducing escalated ticket resolution time by approximately 30 minutes per incident.
    • Delivered AV support and network troubleshooting for executive conference systems.

  3. Venturenet

    IT Systems Technician

    Birmingham, AL 2014 — 2016
    • Managed domain services, SSL deployments, and endpoint protection across at least 100 client environments.
    • Supported hosted Exchange, PBX, and backup services; assisted with small-business firewall setup.
    • Implemented spam-filtering and endpoint protection, improving reliability for over 300 users.

  4. Installation & Service Technologies (IST)

    Field Service Technician

    Birmingham, AL 2010 — 2014
    • Installed and repaired Point-of-Sale systems, CCTV, and kiosks across multiple states (over 60% travel).
    • Pulled and terminated Ethernet/coax cabling; diagnosed network/peripheral faults.
    • Helped refine a national kiosk roll-out process, reducing average site deployment time by about 2 hours.
    • Provided remote support to distant sites and trained new technicians, reducing company dispatch costs.

Core Technologies & Tools

  • Operating Systems: Ubuntu / Debian / RHEL, Windows 11, TrueNAS SCALE
  • Automation & IaC: Ansible, Docker / Compose, Git / Gitea, Terraform (basic)
  • Virtualization & Cloud: XCP-ng / Xen Orchestra, VMware, Azure AD / Intune, WireGuard VPN
  • Monitoring & Observability: Prometheus, Grafana, Loki
  • Networking & Security: OPNsense, VLAN / DNS / DHCP, Nginx reverse proxy, SSL/TLS management
  • Scripting & Languages: Bash (advanced), Python (basic), PowerShell (limited)
  • Documentation & Collaboration: Markdown, Wiki.js, FreshService, ServiceNow

Education & Professional Attributes

  • A.A.S., Computer Network Systems — ITT Technical Institute (2009)
  • Continuous Learning: Ansible project templates (lab), Kubernetes fundamentals (ongoing)
  • Attributes: Systems-thinking mindset, strong documentation habits, autonomous learner, open-source enthusiast, experimentation-driven problem solver.

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